Last updated: November 2026
This page explains what City Land Surveyor Melbourne collects when you use this website, why we collect it and what we do with it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you fill in an enquiry form on this website we collect:
- your full name
- your phone number
- your email address
- the project address, if you give it
- the message you write about the survey you need
If you call us, we receive your phone number and any details you give us on the call.
Like most websites, we also collect general usage information through cookies and similar tools. This includes the pages you visit, roughly where you are, the type of device and browser you use and how you found us. We do not use it to work out who you are.
How we use it
We use your details to:
- reply to your enquiry
- work out what survey you need
- arrange and carry out the work
- contact you about your job
- understand how the website is used so we can improve it
We do not sell your personal information. We do not add you to a marketing list unless you ask us to.
Who sees it
Your details are seen only by the people who need them to respond to you and carry out your survey, including the qualified, registered land surveyors who do the work.
We also use trusted service providers to run this website and handle enquiries. These include our website host, the form and customer management software that stores your enquiry, and Google services such as Google Analytics, Google Tag Manager, Google Ads and Google Maps. Some of these providers store information outside Australia, including in the United States.
We may also share information where the law requires it.
Cookies and website statistics
This website uses cookies and Google tools to count visits and enquiries and to measure how our advertising performs. You can block or delete cookies in your browser settings. Most of the website will still work, and you can always call us.
How we look after it
We keep your details in password-protected systems and limit access to the people who need it to help you. No website can promise perfect security, so please do not send sensitive information, such as bank details or identity documents, through the enquiry form.
We keep enquiry details for as long as we need them to respond to you, complete your job and meet our legal and record-keeping obligations. After that we delete them or remove the details that identify you.
Seeing or correcting your details
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us through our Contact Us page and we will respond within a reasonable time.
Questions and complaints
If you have a question or a concern about how we have handled your information, please contact us first through our Contact Us page so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this page
We may update this page from time to time. The date at the top shows when it was last changed.